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Get in touch

Email hello@lonlifestyle.com

How can we help you?

Faq

Most asked

Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.

LON offers worldwide delivery, using high-end courier services. Please enter  your country at the checkout and costs will be calculated automatically based on the order value.

Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.

LON’s estimated delivery time and shipping fees vary by country. Please see below for more information.

Region
Delivery Time
Delivery Cost
Netherlands, Belgium
1-2 Days
€ 6. Free shipping on orders over €100
Germany
2-5 days
€ 9. Free shipping on orders over €100
France, Luxembourg, Austria, Italy, Denmark, Sweden
2-5 days
€ 15. Free shipping on orders over €125
Rest of Europe
3-7 days
€ 20. Free shipping on orders over €150
Rest of World
5-10 days
€ 35. Free shipping on orders over €250

 

Delivery

Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.

LON offers worldwide delivery, using high-end courier services. Please enter your country at the checkout and costs will be calculated automatically based on the order value.

Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.

LON’s estimated delivery time and shipping fees vary by country. Please see below for more information.

Region
Delivery Time
Delivery Cost
Netherlands, Belgium
1-2 Days
€ 6. Free shipping on orders over €100
Germany
2-5 days
€ 9. Free shipping on orders over €100
France, Luxembourg, Austria, Italy, Denmark, Sweden
2-5 days
€ 15. Free shipping on orders over €125
Rest of Europe
3-7 days
€ 20. Free shipping on orders over €150
Rest of World
5-10 days
€ 35. Free shipping on orders over €250

Gift Cards

Gift cards of various amounts are available for purchase online. Please note that they are not redeemable for cash. To purchase a gift card please click here

To check the balance of your e-gift card, please click here

All our Gift Cards are dated and expire 12 months from the date of issue.

Payments

We accept Visa, MasterCard, American Express and PayPal for all countries.

In addition, we offer various local payment methods in many countries.

There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact at hello@lonlifestyle.com.

Purchases

Our current stock is listed on our website. If your desired object, color or size is not available in the drop-down menu, it means this is out of stock. If you have any special requests concerning objects and availability, or you would like to be on the waiting list, please email hello@lonlifestyle.com. When objects, colors or sizes become available they are immediately displayed online and available for purchase.

Our products enjoy legal warranty. In the unlikely case that you encounter an issue with the object(s) you have purchased with us, you can contact us via hello@lonlifestyle.com

If you have forgotten your password, change it here and follow the 'Forgot Your Password?' instructions. For security reasons, we cannot send your password via email. If you keep having troubles accessing your account, please contact us at hello@lonlifestyle.com.

We aim to make online shopping as simple and straightforward as possible. If you know what you are looking for, you can select this object in our online store. Once you have found an object  of your liking, please select and use the Add to bag button. If you don't know your size, you can use our size advisor. Review the items in your shopping bag by selecting the bag icon in the top right corner. You can use the remove-button to delete objects from your bag. Click on checkout to go to the page where you can complete your order.

Yes, creating a LON account has many benefits:

  • Track your orders and review past purchases
  • Request returns or exchanges
  • Save your address and card details for faster shopping

Returns and exchanges

If you request an exchange, we will proceed with sending you the exchanged object(s) as soon as we have correctly received the returned object(s).

Should your purchase not meet your expectations or should you change your mind, you may return the product within 14 days after delivery, for a full refund or an exchange. You will arrange and pay for the return yourself. 

Should your purchase not meet your expectations or should you change your mind, you may return the product within 14 days after delivery, for a full refund or an exchange. You will arrange and pay for the return yourself. 

Please send an email to hello@lonlifestyle.com or fill in the form on www.lonlifestyle.com/contact. We will reply a.s.a.p.. Once approved, select the link in the email. Please fill in and confirm. You will automatically receive a send-label by email. Please print out, attach on your carefully packed parcel and you can drop-off the parcel yourself at the nearest drop-off point.

After we have correctly and timely received and processed your returns, you will receive the refund of the objects' total purchase amount to the original payment method within 5-10 working days.

Service

If you have any questions or comments about our objects or service, do not hesitate to contact us by email. You will receive an answer within 48 hours.

Tax

Please note that in some countries outside of EU, additional duties may be payable to your local authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. LON has no control over these charges and cannot predict their amount. For further information we suggest you contact your local customs office before placing your order. Taxes and duties incurred on refused packages are not covered by LON.

Website

When you visit our website, the ‘ship to’ country will automatically take your current location, depending on your IP address. For easy browsing, we offer our website always in English or German, French or Dutch in case your device has installed one of these languages. If you want to ship to a country different from the one you are located at the time of ordering, you can mark the box "ship to a different address" at the bottom left corner at the checkout page. For a better experience, we advise you to do so before you start shopping.

LON collects, processes and controls personal information such as, but not limited to, name, address, phone number, email and IP-address, according to our Privacy Policy. The collection, processing and controlling of personal information is done in order to provide you with correct information, deliver your order and fulfil the agreement you enter with LON upon ordering, to provide the best possible service and user experience and to comply with the legal obligations LON faces as a registered company.

LON also uses cookies, pixel tracking and site analytics tools on the site to understand user behaviour and preferences on the site and continuously improve our objects, service and user experience. The use of cookies, pixel tracking and site analytics is done according to the Privacy Policy. You may at any time reject or delete these cookies and opt out from being tracked by pixels or site analytics.

By visiting the site, being close to ordering or ordering objects or services from LON or contacting LON you agree to the Privacy Policy. At any time, you may refer to our Privacy Policy to review how and why any personal information is collected, stored and processed and for instructions on how to revoke any given consent as well as request the deletion, correction or transfer of personal information.

Region
Delivery Time
Delivery Cost
Netherlands, Belgium
1-2 Days
€ 6. Free shipping on orders over €100
Germany
2-5 days
€ 9. Free shipping on orders over €100
France, Luxembourg, Austria, Italy, Denmark, Sweden
2-5 days
€ 15. Free shipping on orders over €125
Rest of Europe
3-7 days
€ 20. Free shipping on orders over €150
Rest of World
5-10 days
€ 35. Free shipping on orders over €250